These General Terms and Conditions govern the rights and obligations of the Contracting Parties arising from a remote contract between the company Proalp d. o. o., company address: Lom pod storžičem 74, 4290 Tržič, Slovenia, EU. Its registration number is 1195735, VAT number is SI86585410, and the buyer, the subject of which is the purchase and sale of goods, as well as the delivery of custom-made goods on the seller’s website titled (hereinafter referred to as the “online store”).

The seller’s details are as follows:

Proalp d.o.o.

Lom pod Storžičem 74

4290 Tržič


Account number – IBAN: SI56 6100 0002 4152 280

General terms and conditions are regulated by the Consumer Protection Act, based on the recommendations by the Chamber of Commerce and Industry of Slovenia, and international codes for e-commerce. General terms and conditions concern the functioning of the online store, user rights, and business relationship between the provider and the customer.


  • Online-store: a computer system located in the Internet network with public access that enables to purchase of goods.
  • Customer: a person or legal entity who has concluded a Contract of Sale with the Seller.
  • Consumer: a person who is acting for purposes that are outside their line of business, employment or profession, when concluding and performing the Contract.
  • Goods: Products that are in the current offer to the online store The term “goods” shall mean “new goods”, “used goods” and “custom-made goods” unless the context indicates otherwise.
  • New goods: goods that have not been used and are in the manufacturer’s original packaging, including all accessories.
  • Used goods: goods that have already been used and are designated as “used goods”. The term is used in the context of the return policy.
  • Custom-made goods: production of goods based on the Buyer’s specific requirements, e.g. wider toe space on the shoe.
  • Purchase price: total price in which the price of the goods is included, including the cost of delivery


The content of the website, no matter in what form it stands (text, photo, movie, sound, etc.) is protected by copyrights. The website’s content is not allowed to be used for any other purpose than the user’s watching/reading unless the written permission of the seller is given. In the case of copyright abuse, the user is held responsible criminally and materially. The copyright, as well as the brand owner, is Proalp d.o.o.  and is the only one who has the right to reproduce and share the content provided on the web page. Proalp d.o.o. holds the rights for all the other products and brands offered in the online store. The brands featured on the webpage are protected by national and international legislation.


The user can buy on the online store, accessible on the link These General Terms and Conditions are an essential part of the Contract of sale between the buyer and the seller.

With the webpage or online store registration user confirm that he/she understands and agrees with these general terms and conditions. The seller tries to assure accurate and up-to-date information, that is found in online stores, including photographs, product descriptions, and articles. All products in the online store (except shoe care products) are produced by the company Proalp d.o.o. and are always available to order. For products that are not in stock or needs customization, the seller holds on a right to extend dispatching time up to 14 days.


All displayed items can be ordered via the online store, telephone order (+386 41 694 501), or email (

Placing an order via the online store:

  1. Choose the item you wish to buy and choose the correct size
  2. Click the bottom ADD TO THE BASKET
  3. If you want to continue shopping put more items in the basket, otherwise click CHECKOUT
  4. The item can be removed from the basket, clicking X
  5. In the next step filling the order form is required
  6. Choose the desired payment.
  7. Click PLACE ORDER to complete your purchase


The supplier reserves the right to change prices with no advance notification. Prices are valid as stated on the web page on the order confirmation day. The customer gets the original invoice at the payment or delivery moment.


The customer chooses a payment method during the process of purchasing items. Presently, for shipping outside Slovenia, there is an option of payment in advance, with a credit card, or via Paypal.

Cash in advance

You can pay for the ordered items from your e-bank or with a postal payment order at any post office or bank. After confirming your order, you will get a confirmation of the order (proforma invoice) at your e-mail address. It contains all the necessary data to carry out the payment. Invoice (purchase contract) is written in Slovenian language.

Purpose: Online purchase
IBAN: SI56 6100 0002 4152 280
Reference: 00 – the number of advance payment invoice
Beneficiary: PROALP d. o. o.
Lom pod Storžičem 74
4290 Tržič

Paying with credit cards

The following credit cards are accepted: Mastercard, Visa, Visa Electron


We deliver our products to any address in the EU, other countries in Europe, and also worldwide. The shipping costs depend on the country that the packages are sent to and are calculated during the order process. Delivery costs include VAT (22 %) for all member states of the EU.

Informative shipping costs are:

  • Slovenia: 4 EUR
  • Austria, Germany, Croatia: 8 EUR
  • Countries inside EU: 14 EUR
  • The rest of the world: 35 EUR

Ordered goods in stock are dispatched to the delivery service 1 day after placing your order, the customer gets information about it via e-mail as soon as the package is dispatched.

For products that should yet be manufactured, unique products, or customized items, the time of delivery is longer and can not be predicted at order, but it shall not take more than 14 days. In case the delivery time is more than 10 days, you will be informed by telephone or e-mail. In case of ordering more products with different delivery times, the ordered package will be delivered when all ordered products are available.


Customer registration is not mandatory, however, it eases placing your next orders. Each registered customer has their own user name and password, both are secret and known only to the customer. We collect the following data:

– name, last name, address

– e-mail address

– user name

– password code

– telephone number

– any other information that is fulfilled in the purchased order

The customer’s right is to cancel the contract, without quoting the reason (however, we will be happy to receive feedback). The contract withdrawal has to be done before the customer gets the notice the order has been shipped. The contract (order) is sent to the customer via email, that has been given while placing the order. The original order is being saved on the seat of the company. The customer can always demand a copy of their order’s invoice via email to In the email the following information should be stated: name, last name, address, order number, and the date of order.
The online store enables technical features that recognize mistakes before placing an order. Before placing the order, the order summary is given to the customer, in which they can correct and edit all the data.



The 43. article d of Consumer Protection Act (ZVPot) states that the customer can withdraw from the contract 30 days after the goods have been received, without stating the reason for withdrawal. In this time period, the customer must inform the seller, about their withdrawal from the contract. The customer has 14 days after withdrawal to return back the goods. The goods can be returned via post. The Seller has 14 days (after the customer’s withdrawal from the contract) to return all the received payments back to the customer. Returns cannot be paid off by cash.

The returned item has to be unused, unwashed, clean, and not damaged. Custom-made products cannot be returned. The returned item can be sent to the following address:



4290 TRŽIČ

The shipping costs of the returning item are paid by the customer, 14 days after withdrawal from the contract. For the value of the returned item, the customer can choose another product of the same value or the return payment can be demanded. In the case of returning payment the customer has sent withdrawal on, in which the following customer’s information are stated:







BANK ACCOUNT NUMBER on which the payment return can be executed

In case you entered the wrong Bank account number, we charge an additional fee in the amount of 30 EUR.

In the case of contract withdrawal, the seller holds on the right to return a lower amount to the customer, if the returned item is not in a flawless state.

Customers who require to return the order and have paid for it by credit card or Paypal will receive the return payment back on their credit card or Paypal.

With placing the order, the customer agrees that, in case the shipped items are accepted by the customer, full shipping costs back to the seller are charged. All the returning expenses are held by the customer.


The Seller shall be liable for defects of the goods on delivery and for defects that occur on the goods during the warranty period. The Seller shall not be responsible for defects that were caused by the wear and tear of the goods associated with use. The Seller shall not be liable for a defect for which a lower price has been agreed upon.

When the customer is also a consumer, the warranty period shall be 24 months for new goods and 12 months for used goods. Where a buyer is a person other than a consumer, in a particular legal entity, the warranty period for new and used goods shall be 12 months. The warranty period shall run from the date of receipt of the goods by the customer or authorized representative.

The customer has the right to set up a claim to warranty only for the goods with defects purchased from the Seller. The customer is required to examine the goods upon receipt.

If the goods have defects, the customer has the right to make a complaint by describing in a written complaint the nature of the defect and the proposed method of handling the claim If the goods do not have the agreed properties, the defect can be repaired, the customer has the right for the goods to be repaired free of charge, on time and accurately. The Seller is obliged to repair the defect without delay. Instead of removing the defect, the customer can also require replacement of the goods or, if the defect concerns only a part of the goods, the replacement of the part if this does not incur disproportionate costs concerning the price of the goods or the severity of the defect. Instead of removing the defect, the Seller may always replace defective goods with new goods, provided that this does not cause severe difficulties for the customer.


The supplier respects the existing consumer protection laws and puts an effort to establish an effective system for dealing with complaints, the customer should contact by e-mail, the person in charge for complaints will be available. The complaint procedure is confidential. The Seller has 5 working days to send the customer the confirmation of the received complaint. In the next 3 days, the Seller has to inform the customer about the following procedure of the complaint handling.

Supplier tries the best to resolve any disputes kindly and with mutual satisfaction.

The customer is obliged to complain about the defects of the goods to the Seller, without unreasonable delays; otherwise, the right of the customer expires. The day of claim submission is considered to be the day of delivery of the written claim to the Seller, whereupon the customer is obliged to hand over the claimed goods to the Seller. Postage shall be paid by the customer when sending returned goods.

The Seller does not recognize any out-of-the-court settlements for solving consumer-seller disputes.


The Seller uses its best efforts to ensure that the information published on its pages is accurate and up-to-date. In the case the provider fail to correct the information in the online store, the customer will be informed about changes and given a choice to cancel the order or change the ordered item. The customer should provide their own malware detection equipment prior to entering the online store.

The Seller has the right to (partly) withdraw from the contract if the ordered products are no longer available, in the case of payment risk, if the order form was not filled accordingly, or in case of an error in price. In all of these and similar cases, we will immediately inform you of the possible contract withdrawal.

The Seller holds the right to disable webpage or online store and disable the access, due to website maintenance. In this case, the customer is not entitled to any returns of expenses that might appear, due to the disabled website.

Although the provider tries to provide accurate pictures of products, all photographs should be taken as symbolic. Photos do not provide the item properties.


Purchasing items in the online store is completely safe. The company ensures safety using all modern measures of protecting personal data. All your personal data that you provide to carry out registration and purchase are encoded and thus impossible to be accessed by a third party. The provider uses SSL technology (Secure Socket Layer) and a 256-bit encryption key.



We are highly aware of the importance of our visitor’s privacy. This is why we ensure 100-percent protection of your personal data according to the Personal Data Protection Act. All personal data is stored confidentially and is not submitted to anyone without your consent. To deliver packages we only give your address to the delivery service.

By making a purchase contract with the supplier, you give consent for us to store and use your personal data for purposes of keeping an archive, statistics, and communication connected to the purchase. To provide safety we also collect IP addresses of the online store visitors. Every user is given a session cookie for identification and following the shopping cart.

A registered user is also responsible to protect his/her own personal data by protecting their user name and password.



By confirming the order, you are also confirming that you agree with all the general terms and conditions and that you have been reminded of these terms at purchase.




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